Warranty
Protecting Your Wedgequip Investment
At Wedgequip, we stand firmly behind the engineering excellence and durability of every quick coupler we manufacture. Your peace of mind is paramount, which is why all Wedgequip products are backed by a comprehensive warranty. This page provides details on our warranty coverage, reflecting our confidence in the quality and reliability of our equipment.
Our Commitment to Quality
All Wedgequip Quick Couplers are warranted to be free from defects in material and workmanship for the first 12 months from the date of delivery and/or 2000 machine hours, whichever comes first.
Please note that Warranty work is subject to prior approval by Wedgequip or its approved representative. Any repairs undertaken without such approval are carried at the customer’s own risk and expense and may render any Warranty claim invalid.
Contact Us Immediately
Warranty Claim Procedure
Complete the Wedgequip Warranty Service Claim Form (above). Ensure that all the information and supporting material requested in this form is provided to Wedgequip in a timely manner.
As a minimum you must give us:
Serial Number of the product
Description of the problem
Supporting photographs/video and any other relevant information
Upon receipt of the Warranty Service Claim Form and supporting material, Wedgequip will assess the claim, determine what action is required, and issue a Warranty Claim Number. At this time, Wedgequip will provide details of the proposed action, and if relevant, authorized reimbursable direct costs. Any parts to be supplied by Wedgequip to a third-party Service Agent/Dealer Workshop will be noted and excluded from the calculation of reimbursable costs. All indirect costs such as mileage, pick-up/delivery costs, removal and re-installation, etc., are the responsibility of the Customer.
Where Wedgequip has opted to replace, in full or part, the defective item(s), such replacement shall be arranged as quickly as possible. Where repair work is to be carried out by Wedgequip, Wedgequip will make arrangements for the item to be collected from the nearest branch of the dealer, carry out the repairs, and at its cost, return the item(s) to the branch from which it was originally collected.
Where repair work is to be carried out by a third-party Service Agent/Dealer Workshop, it is the Customer’s responsibility to arrange for the delivery of the defective item(s) to the premises of the authorized Service Agent/Dealer Workshop. Upon completion of the required repair work, the Service Agent/Dealer Workshop will return the item(s) to the Customer at the Customer’s cost and invoice Wedgequip for reimbursable direct costs associated with the Warranty Claim.
Note: Any repair work carried out by a third party prior to a Warranty Claim Number being issued by Wedgequip shall have the effect of invalidating the claim. Third-party invoices pertaining to the reimbursement of Warranty costs must include the Warranty Claim Number, date of service, description of work carried out, and the Serial Number of the coupler or part on which such work was carried out. Failure to provide this information may delay payment and/or invalidate the claim.